![]() ![]() Note that the 2nd generation iLoks are often referred to as an iLok2 and the 3rd generation as an iLok3. If rebooting does not fix this issue, please visit and download and run the latest License Support installer.' Solution: To check for this problem go to Administrative Tools/Services/ and see if 'Pace License Services' status is 'running' and, if not, start it up. The difference is purely cosmetic there are no differences in their functionality. You also may find green or red versions of the 1st generation iLoks. For example with Pro Tools 11 and above you need a 2nd or 3rd generation iLok. More and more software publishers require a 2nd or 3rd generation iLok. Take the iLok away and the software is no longer authorised and won’t function. The protected software checks for its presence before it will run on that system. You can have licenses from many different software publishers on the same iLok, as well as multiple iLoks connected to a computer to help you manage your iLok licenses. It looks like a USB memory stick but it isn’t a memory stick, it is a special device for that holds licenses for software products that use the iLok system to protect their software.Ī 3rd generation iLok can now store up to 1500 separate licenses whereas a 2nd generation iLok can hold 500 licenses and the original 1st generation iLok can hold up to 118 licenses. ![]() If you haven’t seen one before, an iLok is a small device that you plug into any USB port on your computer. Suddenly, today when I tried to open ProTools, I got a message telling me to activate my iLok. This guide will also help if you have received an activation code from a software publisher. iLok licenses suddenly disappeared I have been using ProTools 11 for over a year with no problem. New Pro Tools owners and anyone that hasn't got an iLok are advised to follow the instructions in this guide. Existing Pro Tools owners with Pro Tools 9 and above will have had to set up an iLok account and own an iLok as the Pro Tools Software is protected by an iLok license that is required to be on an iLok license. Does the iLok light up when plugged into a known working USB port? If not, or if the iLok is physically damaged, this indicates a problem with the iLok, and it should be submitted for License Recovery and Replacement through the RMA process.If you have never used an iLok before you will need to buy an iLok, create a free iLok account and transfer the iLok license onto your iLok or computer. If the steps above do not resolve this issue, please try your iLok on a different computer on a different internet connection If it does not, open the iLok Details and click on the Synchronize link. If your iLok appears as connected in the list, it should now work to authorize your iLok-protected software. gives me an error messeage that its missing some background component. ![]() Be sure to uninstall prior to doing a clean install. Please Contact Us and provide us with your iLok User ID and the Location ID of your computer, which can be found on the Show Details page in iLok License Manager. So, I open up ilok manager to find the ilok plugged but none of my licenses on. If the iLok lights up, but does not appear as connected in the iLok License Manager application, download and install the latest version of the iLok License Manager. Take a look at the iLok dongle entitled "Eye Lock." The problem could be with the iLok USB itself or the iLok License Manager. If your iLok is not being recognized, then it may be greyed out as shown in the attached screenshot. ![]()
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